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Trouble with log-in to Gmail and other sights with Firefox.

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  • 1 has this problem
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  • Last reply by guigs

cbhall08
cbhall08
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Sights I can log in to without difficulty with IE are rejected when I try to log-in with Firefox using the identical usernames and passwords. Am I missing something or is this a common problem?

Sights I can log in to without difficulty with IE are rejected when I try to log-in with Firefox using the identical usernames and passwords. Am I missing something or is this a common problem?

All Replies (1)

guigs
guigs
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Hi cbhall08,

Are you using stored passwords? If so, please check to see if the passwords are correct in this menu:

Firefox > Options > Security > Passwords...

Show password string and there will be the stored password. If they are correct, remove the cookie or stored page on the site that is giving you difficulty and try one more time.

Also try Firefox in Safe Mode to see if the issue continues to see if it is an add on causing the issue.

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.