I downloaded the update and now my pc is running too slow- I have done the reset thing with no improvement. What do I do now? This happens too often
I have emptied the cache, I have reset Firefox, I have tried doing the start in safe mode. Basically since the last Firefox update (which appeared to be more of a security update) the browser is slower than a wet week! Once you get to something with graphics it is almost at a standstill! I am really frustrated as I use my computer a lot for a lot of things and this is making it near impossible to use! I have done everything suggested in your help thing with no luck. The next step would be to uninstall and reinstall
Všetky odpovede (5)
Hello
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
- After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here.
WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device!
Please report back to say if this helped you!
Thank you.
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
I did that and it did not help, but thanks
Cor-el, I don't know how to even do that. I use Norton's antivirus system and can not make head or tail of the firewall part. It is really frustrating. I really like Firefox but I can not handle going through this with updates that screw around with my pc.
You can contact Norton for support if you have a problem with configuring their software.