Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

update not updating

  • 4 odpovede
  • 4 majú tento problém
  • 6 zobrazení
  • Posledná odpoveď od Jeffries

Jeffries
Jeffries
more options

I have the current version of firefox, it is up to date however it says that I have an old version of firefox and need to update. I have tried removing the program completely and re-adding it, and it still says I am not up to date on the current version. I've gone to the Help section to check our version, and we are up to date. Any help out there?

I have the current version of firefox, it is up to date however it says that I have an old version of firefox and need to update. I have tried removing the program completely and re-adding it, and it still says I am not up to date on the current version. I've gone to the Help section to check our version, and we are up to date. Any help out there?

Vybrané riešenie

You have a corrupted user agent that identifies you as Firefox/3.6.3

  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729) FBSMTWB

See:

Čítať túto odpoveď v kontexte 👍 1

Všetky odpovede (4)

CoryMH
CoryMH
more options

Hello,

That's strange, are you on version 32? According to the sidebar, your browser is detected as Firefox 3.6.3.

If you do not mind doing new install, you could download a new copy from:

Or if you need a different localization:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Vybrané riešenie

You have a corrupted user agent that identifies you as Firefox/3.6.3

  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729) FBSMTWB

See:

Jeffries
Jeffries Autor otázky
more options

Thank you so much for all your helpful information. I thought my system was corrupted. I have completed the steps to go to history and delete cookies and cache and selected to clear now. But when I went to update to the current version it is still giving me the same error message. Any suggestions?

Jeffries
Jeffries Autor otázky
more options

Solved! Thanks to you all for your kindness!!