Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Why doesn't Firefox store my user ID

  • 2 odpovede
  • 1 má tento problém
  • 11 zobrazení
  • Posledná odpoveď od cor-el

more options

When I do internet banking, or log into sky, I have to repeatedly retype my user ID in spite of ticking the box to be remembered . I am using an I Mac purchased in Jan 2014.

When I do internet banking, or log into sky, I have to repeatedly retype my user ID in spite of ticking the box to be remembered . I am using an I Mac purchased in Jan 2014.

Všetky odpovede (2)

more options

When you tick the checkbox, the site sends Firefox a persistent cookie so that even after you exit and start Firefox up again, Firefox can send the cookie back to the site. (Otherwise, you get a cookie that's only valid for a short time.)

There are many possible reasons that a cookie might not survive long enough to get you back in the site. These include changes to Firefox's cookie settings, or using a private window, or add-ons that clean up cookies, or external privacy/utility software that cleans up cookies.

Can you test how soon Firefox forgets? For example, if you log out of your bank and then open a new window and go to the login page again, if your user name there or blank? A second test would be exiting Firefox and starting it back up again right away. (Sometimes external cookie cleaners only run once a day at a set time, or run when you start up or shut down your computer.)

more options

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.