firefox doesn't work
get 'dialogue box' with grey area to type in something. that doesn't work either; click outside box get 'error tone', click inside box nothing. can't even close it; restarted computer, tried firefox again, once again same dialogue box; uninstalled firefox then reinstalled; still same problem; have windows 8.1. how can I get back to the previous edition of firefox??? you know...the one that actually works!!!
Vybrané riešenie
javawebweaver said
get 'dialogue box' with grey area to type in something. that doesn't work either; click outside box get 'error tone', click inside box nothing. can't even close it; restarted computer, tried firefox again, once again same dialogue box; uninstalled firefox then reinstalled; still same problem; have windows 8.1. how can I get back to the previous edition of firefox??? you know...the one that actually works!!!
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
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Vybrané riešenie
javawebweaver said
get 'dialogue box' with grey area to type in something. that doesn't work either; click outside box get 'error tone', click inside box nothing. can't even close it; restarted computer, tried firefox again, once again same dialogue box; uninstalled firefox then reinstalled; still same problem; have windows 8.1. how can I get back to the previous edition of firefox??? you know...the one that actually works!!!
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.