Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola uzamknutá a archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Firefox crashes

  • 5 odpovedí
  • 1 má tento problém
  • 5 zobrazení
  • Posledná odpoveď od philipp

more options

I am using the firefox app version 41.0, and al it does is crashing shortly after startup. I tried scanning for virusses or malware, but it seems a bug in firefox 41. On my android phone I don't have any crashes of firefox, who can give a solution, Norbert

I am using the firefox app version 41.0, and al it does is crashing shortly after startup. I tried scanning for virusses or malware, but it seems a bug in firefox 41. On my android phone I don't have any crashes of firefox, who can give a solution, Norbert

Všetky odpovede (5)

more options

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options
more options

thanks for the answer, but it doesn't solve it , I mean the firefox app for android tablet, in the article they talk about linux , mac , and windows,

grt,

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options