Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Saving sync info after resetting password...

  • 3 odpovede
  • 2 majú tento problém
  • 14 zobrazení
  • Posledná odpoveď od the-edmeister

more options

I reset the password to my Sync account after my laptop was stolen, on a new laptop that I was setting up. Of course this deleted the data on the server (why?). This data is still on my mobile phone, however, and I'd like to save as much as I can (Android OS). Is there a way to save my sync data from my phone without manually recreating my previous Firefox experience?

I reset the password to my Sync account after my laptop was stolen, on a new laptop that I was setting up. Of course this deleted the data on the server (why?). This data is still on my mobile phone, however, and I'd like to save as much as I can (Android OS). Is there a way to save my sync data from my phone without manually recreating my previous Firefox experience?

Všetky odpovede (3)

more options

Other thread is here: /questions/1149416

Yes, the Firefox data is erased when the Password is reset - there was a warning that would happen; the data on the Sync server was encrypted using the old password, a new password wouldn't be able to decrypt that data. see the screenshot with the warning message

Have you connected your Firefox for Android device you your Sync account using the new Sync password?

more options

I probably should have read it, instead of rushing like an idiot after my laptop got stolen :P I did not connect my android device to my sync account with a new password. Hopefully there's a way to export that data in a file type of some sort. Running Linux Mint for an OS here :)

Upravil(a) AMCjavelin74 dňa

more options

Data doesn't get deleted from any "devices" when the Sync password is changed; so connecting that Android now should get your Firefox data back on the Sync server, and then to the new laptop.