Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Incorrect config on Firefox update

  • 3 odpovede
  • 4 majú tento problém
  • 57 zobrazení
  • Posledná odpoveď od twinlock

more options

Firefox tried to update, per usual. There was an issue, and the program wouldn't open. I tried to uninstall/reinstall, and received the message below. Tried manually deleting files and registry entry but got the same result. At this point I'm without firefox on my PC (Windows 10 64-bit). Any suggestions?

Firefox tried to update, per usual. There was an issue, and the program wouldn't open. I tried to uninstall/reinstall, and received the message below. Tried manually deleting files and registry entry but got the same result. At this point I'm without firefox on my PC (Windows 10 64-bit). Any suggestions?
Priložené obrázky

Vybrané riešenie

Thank you for your replies and suggestions. The clean re-install was unsuccessful, and before seeing option 2, I went with a system restore. The problem coincided with the latest Windows update, and the system restore worked. I followed it up with a malware scan.

Forced Windows 10 updates are great!

Čítať túto odpoveď v kontexte 👍 2

Všetky odpovede (3)

more options

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done.


If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

This issue is caused by a corrupted or incomplete Visual C++ installation (multiple versions can be installed side-by-side; SxS) that is missing some runtime components (Redistributable Package) that a program depends on (problem with an embedded manifest file that specifies a specific runtime version).

You can try to use the sxstrace.exe tool to see if you can find which files are missing or corrupted and (re)install missing Visual C++ libraries.

http://superuser.com/questions/1057460/error-the-application-has-failed-to-start-because-the-side-by-side-configuration

1. On a command prompt run
   Sxstrace.exe Trace -logfile:trace.etl
2. Run you application and wait till you get the failure.
3. Press enter to stop the trace on the command prompt
4. Parse the log file to text by running
   Sxstrace.exe Parse -logfile:trace.etl -outfile:trace.txt
5. trace.txt will have details on what side by side dependency chain is failing.

Upravil(a) cor-el dňa

more options

Vybrané riešenie

Thank you for your replies and suggestions. The clean re-install was unsuccessful, and before seeing option 2, I went with a system restore. The problem coincided with the latest Windows update, and the system restore worked. I followed it up with a malware scan.

Forced Windows 10 updates are great!