Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

I can't change primary email address on sync account. Already tried the solution in article.

  • 7 odpovedí
  • 2 majú tento problém
  • 1 zobrazenie
  • Posledná odpoveď od cor-el

more options

I can't change primary email address on sync account. Already tried the solution in article.

I can't change primary email address on sync account. Already tried the solution in article.

Všetky odpovede (7)

more options

How far did you get with the steps?

Open Firefox and make sure you are signed into Sync (open the "3-bar" Firefox menu and look for your email address instead of "Sign in to Sync"). Go to https://accounts.firefox.com/settings?canChangeEmail=true Visiting this special URL will make the feature visible. Under Secondary email, add another email address and click the Add button. Follow the instructions in your verification email to confirm your second email address. Refresh the page and the "Make primary" button will now show up under Secondary email.

Click the button to change this to your primary email address.

more options

I went thru all the steps, trying multiple times.

more options

The button that was supposed to appear to make my secondary email primary never did.

more options

Do you see the Secondary email section and the button to add a new secondary email address on the settings page?

more options

Oops, I missed your above reply 30 seconds before mine.

You will only see this section and button if you are connected to Sync on that specific device and you see the email address in the "3-bar" Firefox menu button drop-down list. If necessary then reload the page.

more options

Everything was logged in and synced properly, I reloaded the page over and over, closed and reopened it, and still nothing.

more options

Try to click the manage account button on the about:preferences#sync page.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window