Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

I cannot restore bookmarks after a refresh.

  • 2 odpovede
  • 1 má tento problém
  • 12 zobrazení
  • Posledná odpoveď od cor-el

BrianaW77
BrianaW77
more options

I was having major slow down and crash issues with Firefox and it kept prompting me to do a refresh. So this morning I did a complete refresh. After the refresh, all of my bookmarks, passwords, etc were missing. When it refreshed it created the "Old Firefox Data" folder on my desktop, but when I try to restore my bookmarks, not matter what I do, it just gives me the error "Unable to process backup file" I have tried choosing the file from the bookmarksbackup folder in the Old data file, I have tried using all of the backups listed in the dropdown in the restore window and I just get the same error message. Any help would be greatly appreciated!

I was having major slow down and crash issues with Firefox and it kept prompting me to do a refresh. So this morning I did a complete refresh. After the refresh, all of my bookmarks, passwords, etc were missing. When it refreshed it created the "Old Firefox Data" folder on my desktop, but when I try to restore my bookmarks, not matter what I do, it just gives me the error "Unable to process backup file" I have tried choosing the file from the bookmarksbackup folder in the Old data file, I have tried using all of the backups listed in the dropdown in the restore window and I just get the same error message. Any help would be greatly appreciated!

Všetky odpovede (2)

BrianaW77
BrianaW77 Autor otázky
more options

I finally got it to work. Just had to restart the browser 3 times - Not really sure what was different, but all is good.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Hi BrianaW77

Did Firefox create a new places.sqlite and renamed the previous file to places.sqlite.corrupt?

Did you manage to get your passwords?

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can copy files like these with Firefox closed from the "Old Firefox Data" folder on the desktop to the current profile folder to recover specific data.

  • bookmarks and history: places.sqlite
  • bookmark backups: compressed .jsonlz4 backups in the bookmarkbackups folder
  • cookies.sqlite for the cookies
  • formhistory.sqlite for saved form data
  • logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
  • cert8.db and possibly cert_override.txt for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other Site Preferences
  • sessionstore.jsonlz4 for open tabs and pinned tabs