Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Cannot view search email results

  • 6 odpovedí
  • 1 má tento problém
  • 16 zobrazení
  • Posledná odpoveď od Matt

more options

Recently I used the search function of Thunderbird to find specific emails. When I got the results, I could not view the selected email. The screen gave me who, what where and the date, but did not show the actual message when I clicked on it. Please help.

Recently I used the search function of Thunderbird to find specific emails. When I got the results, I could not view the selected email. The screen gave me who, what where and the date, but did not show the actual message when I clicked on it. Please help.

Všetky odpovede (6)

more options

That usually indicates that the emails in question have been deleted but he search index is not updated. The most common cause of that is an anti virus product claiming to find a problem and you answering it to fix it automatically.

This article will assist you on rebuilding the search database https://support.mozilla.org/en-US/kb/rebuilding-global-database

more options

Matt: I am not a computer nerd (this is not an insult). I could not find my "profile". I use Win 10, latest update. I have Malware Bytes Premium and Eset anti-virus. This is a weird problem. On further searches, all the requested emails come up. Some do not. I'm perplexed. The problem started when I was searching for a Staples store receipt that I needed to return some merchandise. In fact, the missing emails were addressed from "staplesreceipt@staples.com". All I got in the window below was a donate to Thunderbird request. It seems to only occur on '"some" commercial email senders, not ones that I know personally. So now I suspect that the problem only exists with some commercial email senders. But I still do not know how to find my Thunderbird "profile". i do not understand how to actually "find" the file or program to locate it. Thank you, Matt

more options

go to the help menu. Select Troubleshooting information. Click the show button beside the profile entry.

Now you have found it, Close Thunderbird and continue with the instructions.

more options

Thanks, Matt.

more options

Matt: There were not "instructions" on the selected screen. here is what the page said: Thunderbird Version 52.7.0 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.7.0 Profile Folder (Local drive) Application Build ID 20180322145026 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) pop.verizon.net:995 SSL/TLS Normal password smtp.verizon.net:465 SSL/TLS Normal password true account2 (none) Local Folders None Normal password Crash Reports Report ID Submitted bp-70dd2f15-ab00-41e9-ae13-866ff0180217 2/17/2018 bp-561e5194-08e3-42fc-9401-52fba0180215 2/15/2018 bp-5748bfe0-0012-43b5-9410-1a6360180122 1/22/2018 bp-148ff04d-b4c1-4635-8606-6e7e40180112 1/12/2018 bp-cc98ae52-b2ee-4041-bdde-67e970180108 1/8/2018

All Crash Reports Extensions Name Version Enabled ID Lightning 5.4.7 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name Value accessibility.lastLoadDate 1515107452 accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false dom.apps.reset-permissions true extensions.lastAppVersion 52.7.0 font.internaluseonly.changed false font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 gfx.direct3d.last_used_feature_level_idx 0 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id 0b37bc87-b2e0-4c1e-aab2-100c53cb5d0 mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed 1 network.cookie.cookieBehavior 3 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1525462940 places.history.expiration.transient_current_max_pages 64274 plugin.importedState true print.printer_HP_Photosmart_C5200_series.print_bgcolor true print.printer_HP_Photosmart_C5200_series.print_bgimages true print.printer_HP_Photosmart_C5200_series.print_colorspace print.printer_HP_Photosmart_C5200_series.print_command print.printer_HP_Photosmart_C5200_series.print_downloadfonts false print.printer_HP_Photosmart_C5200_series.print_duplex -1574483314 print.printer_HP_Photosmart_C5200_series.print_edge_bottom 0 print.printer_HP_Photosmart_C5200_series.print_edge_left 0 print.printer_HP_Photosmart_C5200_series.print_edge_right 0 print.printer_HP_Photosmart_C5200_series.print_edge_top 0 print.printer_HP_Photosmart_C5200_series.print_evenpages true print.printer_HP_Photosmart_C5200_series.print_footercenter print.printer_HP_Photosmart_C5200_series.print_footerleft &PT print.printer_HP_Photosmart_C5200_series.print_footerright &D print.printer_HP_Photosmart_C5200_series.print_headercenter print.printer_HP_Photosmart_C5200_series.print_headerleft &T print.printer_HP_Photosmart_C5200_series.print_headerright &U print.printer_HP_Photosmart_C5200_series.print_in_color true print.printer_HP_Photosmart_C5200_series.print_margin_bottom 0.5 print.printer_HP_Photosmart_C5200_series.print_margin_left 0.5 print.printer_HP_Photosmart_C5200_series.print_margin_right 0.5 print.printer_HP_Photosmart_C5200_series.print_margin_top 0.5 print.printer_HP_Photosmart_C5200_series.print_oddpages true print.printer_HP_Photosmart_C5200_series.print_orientation 0 print.printer_HP_Photosmart_C5200_series.print_page_delay 50 print.printer_HP_Photosmart_C5200_series.print_paper_data -1 print.printer_HP_Photosmart_C5200_series.print_paper_height 11.00 print.printer_HP_Photosmart_C5200_series.print_paper_name print.printer_HP_Photosmart_C5200_series.print_paper_size_type 0 print.printer_HP_Photosmart_C5200_series.print_paper_size_unit 0 print.printer_HP_Photosmart_C5200_series.print_paper_width 8.50 print.printer_HP_Photosmart_C5200_series.print_plex_name print.printer_HP_Photosmart_C5200_series.print_resolution 600 print.printer_HP_Photosmart_C5200_series.print_resolution_name print.printer_HP_Photosmart_C5200_series.print_reversed false print.printer_HP_Photosmart_C5200_series.print_scaling 1.00 print.printer_HP_Photosmart_C5200_series.print_shrink_to_fit true print.printer_HP_Photosmart_C5200_series.print_to_file false print.printer_HP_Photosmart_C5200_series.print_unwriteable_margin_bottom 0 print.printer_HP_Photosmart_C5200_series.print_unwriteable_margin_left 0 print.printer_HP_Photosmart_C5200_series.print_unwriteable_margin_right 0 print.printer_HP_Photosmart_C5200_series.print_unwriteable_margin_top 0 privacy.donottrackheader.enabled true security.sandbox.content.tempDirSuffix {35fc0e2a-630a-421f-868f-0580763de381} Graphics GPU #1 Description NVIDIA GeForce GTX 760 Vendor ID 0x10de Device ID 0x1187 RAM 2048 Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumd.dll Driver Version 23.21.13.9065 Driver Date 1-3-2018 Features Direct2D false DirectWrite true (10.0.16299.334) WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend skia AzureCanvasAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend skia JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6

more options

Between Profile Folder and local drive in the text you just posted. Is a button that literally says "open folder" (Local drive)

about three posts back I gave you a link to instruction to rebuild the global database. SO now you have found a way to locate the profile folder you can continue with them.