Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Thunderbird will not install

  • 1 odpoveď
  • 1 má tento problém
  • 9 zobrazení
  • Posledná odpoveď od Toad-Hall

Dusty54
Dusty54
more options

I installed Thunderbird onto my c:. I copied my old profile (on another drive) to my new installation after deleting the 'new profile' from the new installation. Great all my stuff came across. EXCEPT could not download new emails. Checked ISP. Deleted passwords on T'bird and re-entered them. Still no good. So uninstalled T'bird and reinstalled it now only to get a message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible" . Yet when I checked my Appdate/Roaming the profile I copied to T'bird is still there. I removed that profile and uninstalled T'bird but still have the same issue with T'bird not starting because of a 'missing profile'. Any ideas?

I installed Thunderbird onto my c:. I copied my old profile (on another drive) to my new installation after deleting the 'new profile' from the new installation. Great all my stuff came across. EXCEPT could not download new emails. Checked ISP. Deleted passwords on T'bird and re-entered them. Still no good. So uninstalled T'bird and reinstalled it now only to get a message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible" . Yet when I checked my Appdate/Roaming the profile I copied to T'bird is still there. I removed that profile and uninstalled T'bird but still have the same issue with T'bird not starting because of a 'missing profile'. Any ideas?

Všetky odpovede (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Sounds like you copied the 'profile name' folder typically called 'xxxxxxx.default' in to the Appdata\Roaming\Thunderbird\'Profiles' folder. Deelted the default 'profile name' folder, but did not update the 'profiles.ini' file to point to a different profile - it was still trying to locate the one you deleted.

It would be much easier if you copied the old 'Roaming\Thunderbird folder. Then it copies over everything. And on new computer: Access 'Roaming' folder and delete the default 'Thunderbird' folder, then paste in the copied Thunderbird folder.

Make sure Thunderbird is not running whilst doing this.

then start Thunderbird.