Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

How to remove that annoying notificiation about "MS Media Pack"?

  • 6 odpovedí
  • 1 má tento problém
  • 5 zobrazení
  • Posledná odpoveď od cor-el

more options

Hello. I'm getting constant notification "To improve video quality, you may need to install Microsoft’s Media Feature Pack" on the top of the page screen in Firefox. I can't fix this (and maybe I don't want/need). I have two buttons - close (x) and Learn more. No matter which button i press, this message pops-up after several seconds. It's really annoying. I don't get this message in Google Chrome or other browsers. How to remove this message? (not how to install/fix MS Media F Pack - just want to permanently remove this annoying message). Cheers!

Hello. I'm getting constant notification "To improve video quality, you may need to install Microsoft’s Media Feature Pack" on the top of the page screen in Firefox. I can't fix this (and maybe I don't want/need). I have two buttons - close (x) and Learn more. No matter which button i press, this message pops-up after several seconds. It's really annoying. I don't get this message in Google Chrome or other browsers. How to remove this message? (not how to install/fix MS Media F Pack - just want to permanently remove this annoying message). Cheers!

Všetky odpovede (6)

more options

What site is doing that?

more options

No matter which site I visit. Even on the welcome screen it shows it.

more options

I have never heard of the "MS Media F Pack". But the Windows 10 N and KN versions are well known for adding the "media" features that don't come with Windows 10 in certain areas of the world. And some articles I read back in the days of Windows 8 called the "N" Pack the Media Feature Pack.

https://www.itprotoday.com/windows-10/what-are-windows-10-n-and-kn-editions

It might be helpful to us if you could provide a screenshot of that message.


See this support article. How do I create a screenshot of my problem? It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

more options

the-edmeister said

I have never heard of the "MS Media F Pack". But the Windows 10 N and KN versions are well known for adding the "media" features that don't come with Windows 10 in certain areas of the world. And some articles I read back in the days of Windows 8 called the "N" Pack the Media Feature Pack.

Actually the other way as the N and KN does not come with the "media" features that come with Windows 7, 8 (8.1), 10 for markets like US and Canada.

https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

more options

polkrasna5, do you have a N or KN edition of Windows 10?

You can also see if you fully support HTML5 players as https://www.youtube.com/html5/ is a easy way. If 2-3 are red then you may have a N or KN edition and need the Media Feature Pack from Microsoft as it provides the codecs needed.

https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

more options

Note that this is the decoder.noHWAcceleration.message ("platform-decoder-not-found").

Maybe check some media.decoder-doctor prefs on the about:config page if you want to hide the warning. You won't be able to play affected media files.

  • media.decoder-doctor.notifications-allowed

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.