Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Can't start my profile (but others work fine)

  • 3 odpovede
  • 1 má tento problém
  • 17 zobrazení
  • Posledná odpoveď od cor-el

more options

Hi, I'm on an updated Arch Linux system.

Something went wrong (maybe testing audio settings with JACK and PulseAudio alternative 'apulse') and Firefox hanged and had to be killed (probably '$ killall -s SIGINT firefox' or something similar).

From that moment I couldn't start again Firefox with my profile. But any other profile works fine.

I've got this:

``` $ killall -s SIGINT firefox $ Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. [GFX1-]: Receive IPC close with reason=AbnormalShutdown Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error.

$ firefox ExceptionHandler::GenerateDump cloned child 2087 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... ```

Already tried --safe-mode but without success. Keeps crashing.

Any ideas?

Thanks a lot!

Hi, I'm on an updated Arch Linux system. Something went wrong (maybe testing audio settings with JACK and PulseAudio alternative 'apulse') and Firefox hanged and had to be killed (probably '$ killall -s SIGINT firefox' or something similar). From that moment I couldn't start again Firefox with my profile. But any other profile works fine. I've got this: ``` $ killall -s SIGINT firefox $ Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. [GFX1-]: Receive IPC close with reason=AbnormalShutdown Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. $ firefox ExceptionHandler::GenerateDump cloned child 2087 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... ``` Already tried --safe-mode but without success. Keeps crashing. Any ideas? Thanks a lot!

Všetky odpovede (3)

more options

I copied this terminal output from another crash, but maybe it's not related (I'm adding it just in case):

[Child 11554, MediaDecoderStateMachine #1] WARNING: Decoder=7faab6d76c00 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - RefPtr<MediaSourceTrackDemuxer::SeekPromise> mozilla::MediaSourceTrackDemuxer::DoSeek(const mozilla::media::TimeUnit &): manager is detached.: file /build/firefox/src/firefox-75.0/dom/media/MediaDecoderStateMachine.cpp, line 3367 [Child 11554, MediaDecoderStateMachine #1] WARNING: Decoder=7faab997dc00 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - RefPtr<MediaSourceTrackDemuxer::SeekPromise> mozilla::MediaSourceTrackDemuxer::DoSeek(const mozilla::media::TimeUnit &): manager is detached.: file /build/firefox/src/firefox-75.0/dom/media/MediaDecoderStateMachine.cpp, line 3367 libGL error: MESA-LOADER: failed to retrieve device information libGL error: Version 4 or later of flush extension not found libGL error: failed to load driver: i915 libGL error: MESA-LOADER: failed to retrieve device information [Child 11554, MediaDecoderStateMachine #1] WARNING: Decoder=7faabb2b0000 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - RefPtr<MediaSourceTrackDemuxer::SeekPromise> mozilla::MediaSourceTrackDemuxer::DoSeek(const mozilla::media::TimeUnit &): manager is detached.: file /build/firefox/src/firefox-75.0/dom/media/MediaDecoderStateMachine.cpp, line 3367 libGL error: MESA-LOADER: failed to retrieve device information libGL error: Version 4 or later of flush extension not found libGL error: failed to load driver: i915 libGL error: MESA-LOADER: failed to retrieve device information mozilla::detail::MutexImpl::mutexLock: pthread_mutex_lock failed: Argumento inválido jobs [1]- Violación de segmento (`core' generado) apulse firefox

And I have a copy of the Troubleshooting Information [about:support] at the moment, but it's too long to paste it here. Please let me know if I should upload it somewhere to make it accessible to you.

Best regards.

more options

From about:crashes, the last three:

Submitted Crash Reports

bp-2dd09bda-dda7-4bd8-9fd9-d98980200710 - 7/10/20, 7:49 PM

bp-c79a0d80-6a70-4452-833d-8428c0200710 - 7/9/20, 11:29 PM

bp-9721615d-28d5-4599-8311-afd430200710 - 7/9/20, 11:26 PM

more options

This issue could be font related where the Firefox sandbox isn't able to access some fonts.

You can try to set security.sandbox.content.level = 2 on the about:config page as a test to see if that has effect.