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can't access G mail

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  • 1 má tento problém
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  • Posledná odpoveď od cor-el

pswitzer57
pswitzer57
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I am getting an error when I want to load up my Gmail account. I made some changes in Firefox but I don't remember what I changed. I can definitely still use Google account but the Gmail will not load. I get the the following message

"Temporary Error" We’re sorry, but your account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes.You can view the G Suite Status Dashboard for the current status of the service. If the issue persists, please visit the Help Center »

Try Again Sign Out

Hide Detailed Technical Info Numeric Code: 9

Please help! Thanks

I am getting an error when I want to load up my Gmail account. I made some changes in Firefox but I don't remember what I changed. I can definitely still use Google account but the Gmail will not load. I get the the following message "Temporary Error" We’re sorry, but your account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes.You can view the G Suite Status Dashboard for the current status of the service. If the issue persists, please visit the Help Center » Try Again Sign Out Hide Detailed Technical Info Numeric Code: 9 Please help! Thanks

Všetky odpovede (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.