Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

after Firefox updates to latest version no add-ons will appear nor reload

topsaltydog
topsaltydog
more options

everything in the menu bar will not work or appear when clicked on after i update to the newest version of Firefox, Nor will any add-ons or extensions load. i am left with a blank page. this can only be corrected if i restart the computer. this has happened since version 88.0

everything in the menu bar will not work or appear when clicked on after i update to the newest version of Firefox, Nor will any add-ons or extensions load. i am left with a blank page. this can only be corrected if i restart the computer. this has happened since version 88.0

Všetky odpovede (2)

FredMcD
FredMcD
more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

So if I understand:

  • After each update to Firefox 88, 89, and 90, add-on buttons did not work and the add-ons page is blank or inaccessible and you cannot reinstall add-ons
  • After restarting Windows, the buttons worked normally again

Maybe it is some kind of permission issue or file lock, where Windows is denying Firefox access to some files after the update and restart? But I don't have an idea on how to solve it.