We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Firefox is blocking my 12 GB of RAM

more options

A few days ago, my 64 bit Windows 7 Pro running PC started to latch up when I open Firefox. In Task Manager/Performance I see all my 12GB of RAM occupied. If I do not start Firefox, my PC is using only 2.900 GB of RAM. I tried to install Firefox again, using the 327 kB application, downloaded recently from Mozilla and the problem persists. I closed about 25 tabs from those four windows I have opened with no result. I am using now Waterfox and Pale Moon, shall I move everything in those two browsers and quit using Firefox, even if it is my favorite browser? I do not want to use any Google-based browser. Please excuse my poor English and help me. Thank you very much.

A few days ago, my 64 bit Windows 7 Pro running PC started to latch up when I open Firefox. In Task Manager/Performance I see all my 12GB of RAM occupied. If I do not start Firefox, my PC is using only 2.900 GB of RAM. I tried to install Firefox again, using the 327 kB application, downloaded recently from Mozilla and the problem persists. I closed about 25 tabs from those four windows I have opened with no result. I am using now Waterfox and Pale Moon, shall I move everything in those two browsers and quit using Firefox, even if it is my favorite browser? I do not want to use any Google-based browser. Please excuse my poor English and help me. Thank you very much.

Vybrané riešenie

Can you compare two different lists:

(1) Windows 7 Task Manager (Ctrl+Shift+Esc), Processes tab

(2) Firefox's about:processes page

This should allow you to determine which tabs are using the most memory. Can you account for it, or is there excess memory use not listed on about:processes?

Čítať túto odpoveď v kontexte 👍 1

Všetky odpovede (5)

more options

Vybrané riešenie

Can you compare two different lists:

(1) Windows 7 Task Manager (Ctrl+Shift+Esc), Processes tab

(2) Firefox's about:processes page

This should allow you to determine which tabs are using the most memory. Can you account for it, or is there excess memory use not listed on about:processes?

more options

Thank you for your kindness. Meanwhile, I managed to solve the problem by entering Properties of Firefox desktop shortcut and roll back to a previous version, a restore point from June 2020. Now I have opened in Firefox 4 windows with a total of about 35 tabs and my PC uses a total of 4.65 GB of RAM. I will take care to avoid any update to Firefox, even if it bothers me to do it. I hope it will be possible to continue using Win7Pro, I do not like neither Win10, nor Win11. Thanks again. Best regards, Adrian.

more options

I suggest still investigating the high RAM usage as suggested previously. Some sites may require a lot of memory, but over 4GB sounds surprisingly high.

more options

Without Firefox, my PC uses about 2.8 GB of RAM. With Firefox, in a few hours, RAM usage increased to 11.5 GB without opening new tabs or windows, I am just an amateur without many skills, so I have chosen the the radical solution: I will give up using Firefox, I will try to find other convenient Firefox-based browsers, maybe I will try Microsoft Edge, even though people say it wants to know too much. Thank you again. Best regards, Adrian.

more options

Okay, but meanwhile, that sounds suspicious to me so I suggest some malware scans to check whether your system is infected. The following support article suggests tools other users have found helpful: Troubleshoot Firefox issues caused by malware.