Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

can not access my old email adress

  • 3 odpovede
  • 1 má tento problém
  • 4 zobrazenia
  • Posledná odpoveď od cor-el

more options

Hi there i have created a mozilla account with one main email adress "bravo.charlie@gmx.net" to wich i dont have no longer access since i have deleted it and the second email adress "scheich82@yahoo.de" wich i do have access. Since i can not remember my password and have no longer access to the "main email Adress could you send me an recover pw email to my second account scheich82@yahoo.de ? Or simple delete the account "bravo.charlie@gmx.de" ?

Hi there i have created a mozilla account with one main email adress "bravo.charlie@gmx.net" to wich i dont have no longer access since i have deleted it and the second email adress "scheich82@yahoo.de" wich i do have access. Since i can not remember my password and have no longer access to the "main email Adress could you send me an recover pw email to my second account scheich82@yahoo.de ? Or simple delete the account "bravo.charlie@gmx.de" ?

Všetky odpovede (3)

more options

Can´t they simply send a recovery process email to the second Email adress linked with this account ?

more options

Dropa said

Tobi_2022 said

Can´t they simply send a recovery process email to the second Email adress linked with this account ?

Do you actually have a second email listed?

I do have a second email on this account. While processing the forgot password procedere it says that the main email adress is needed. The email adress i no longer have access to. So i thought they could send recovery email to the second adress linked with the account.

more options

Did you confirm the secondary email address when you created it ?

You would normally confirm the secondary email address when you created it and set this secondary email as your primary email address while you still have access to the primary email address.

Upravil(a) cor-el dňa