Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Unable to setup Two-step authentication

  • 2 odpovede
  • 0 má tento problém
  • Posledná odpoveď od cor-el

cgahley
cgahley
more options

I am having trouble setting up Two-step authentication.

After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code

I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work.

Can anyone help to resolve?

Thanks

I am having trouble setting up Two-step authentication. After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work. Can anyone help to resolve? Thanks

Všetky odpovede (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

See this thread. https://support.mozilla.org/en-US/questions/1481639#answer-1698174

Pomohla vám táto odpoveď?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you make sure that the time/timezone is correct on all devices as the TOTP is only valid for thirty seconds, so even a small offset makes the code invalid?

Upravil(a) cor-el dňa

Pomohla vám táto odpoveď?

Položiť otázku

Ak chcete odpovedať na príspevky, musíte sa prihlásiť do svojho účtu. Ak ešte nemáte účet, položte novú otázku.