Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

The crash report always appears whenever I start up my PC and open Firefox, it does not appear when I close Firefox.

  • 1 odpoveď
  • 6 má tento problém
  • 4 zobrazenia
  • Posledná odpoveď od Shawn

AnonymousUser
AnonymousUser
more options

Everytime I start up my PC and open Firefox, the crash report will appear. The crash report does not appear subsequently, it only appears when I first open Firefox. I do not seem to have problems when using Firefox otherwise, though I do get new Firefox windows opening and showing me spam.

Crash ID(s)

1d19f5b9-25db-4f39-9948-447622100518

Everytime I start up my PC and open Firefox, the crash report will appear. The crash report does not appear subsequently, it only appears when I first open Firefox. I do not seem to have problems when using Firefox otherwise, though I do get new Firefox windows opening and showing me spam. == Crash ID(s) == 1d19f5b9-25db-4f39-9948-447622100518

Všetky odpovede (1)

Shawn
Shawn
  • Moderator
more options

http://crash-stats.mozilla.com/report/index/1d19f5b9-25db-4f39-9948-447622100518

Norton's Intrusion prevention system is causing the crash. You could try updating Norton. If that doesn't work you could try to disable Norton Intrusion prevention

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

To make sure, you can disable all add-ons in Diagnose Firefox issues using Troubleshoot Mode