Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Just updated - Prefs not saved - None of the posted solutions work

  • 5 odpovedí
  • 0 má tento problém
  • 2 zobrazenia
  • Posledná odpoveď od cor-el

AnonymousUser
AnonymousUser
more options

I just updated to 3.6.8 and found that the prefs are not saved. I cannot apply any themes and the "Firefox Updated" tab won't go away, I tried all the solutions presented here http://support.mozilla.com/en-US/kb/Preferences+are+not+saved and none worked.

- I have Macaffe and it was set properly -The user.js file is completely empty - prefs.js and prefs-n.js do not exit in the directory

Unfortunately, nothing worked. Any thoughts short of doing a complete uninstall? Thanks!


User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

I just updated to 3.6.8 and found that the prefs are not saved. I cannot apply any themes and the "Firefox Updated" tab won't go away, I tried all the solutions presented here http://support.mozilla.com/en-US/kb/Preferences+are+not+saved and none worked. - I have Macaffe and it was set properly -The user.js file is completely empty - prefs.js and prefs-n.js do not exit in the directory Unfortunately, nothing worked. Any thoughts short of doing a complete uninstall? Thanks! == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

Všetky odpovede (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Help > Troubleshooting Information > Profile Directory > Open Containing folder

See Use the Troubleshooting Information page to help fix Firefox issues

See also http://kb.mozillazine.org/Preferences_not_saved

AnonymousUser
AnonymousUser Autor otázky
more options

As I said in my original post, none of those solutions are working. Any other thoughts?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you delete or rename prefs.js (prefs.js.old)?

AnonymousUser
AnonymousUser Autor otázky
more options

That file doesn't exist. If also stated in my original post stated that -The user.js file is completely empty - prefs.js and prefs-n.js do not exit in the directory

I'm guessing that I have to do a complete uninstall/reinstall. Yes, no maybe?

Thanks!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Create a new profile as a test to check if your current profile is causing the problems See [[Basic Troubleshooting|#Make_a_new_profile|Basic Troubleshooting:Make a new profile]]

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files) See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox