Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

how to install firefox, when trying says previous version detected must reboot. Stuck in infinite loop

  • 1 odpoveď
  • 22 má tento problém
  • 10 zobrazení
  • Posledná odpoveď od cdnviking

tnrealst8
tnrealst8
more options

Trying to install newly downloaded firefox (had previously removed about a month ago through programs uninstall), however when I try to run the install, it says a previous version is detected, and the system must reboot. System reboots, but install never happens, I go to run the download again, and it appears I'm stuck in an infinite loop. I can't get latest version firefox to install

Trying to install newly downloaded firefox (had previously removed about a month ago through programs uninstall), however when I try to run the install, it says a previous version is detected, and the system must reboot. System reboots, but install never happens, I go to run the download again, and it appears I'm stuck in an infinite loop. I can't get latest version firefox to install

Všetky odpovede (1)

cdnviking
cdnviking
more options

I succeeded in installing Firefox after getting this message.

I went to add/remove programs to verify that Firefox wasn't on the list, then I went to the program files directory and deleted the Mozilla/Firefox directory that was left over from the uninstall.

I attempted to reinstall Firefox and, voila, it installed with no issues.

I know it can be dangerous to delete a program directory, but if you have properly uninstalled the program itself and it isn't in the add/remove list (but still exists in the program directory), deleting the parent directory for the program should affect system performance.

I have done this dozens of times over the years and never had a problem (I have NEVER deleted a system directory though. That would be a BAD idea).

I hope this helps.

/CDNVIKING