Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

scrolling makes screen go blank until I click near top. Individual boxes go black. The 3.7 version works fine.

  • 6 odpovedí
  • 14 má tento problém
  • 1 zobrazenie
  • Posledná odpoveď od engerrands

more options

Every time I move mouse over a box, it goes black. moving elsewhere restores it. If I scroll with cursor or mouse whole screen goes black except for some of the navigation at top. If I click at top, screen comes back.

Every time I move mouse over a box, it goes black. moving elsewhere restores it. If I scroll with cursor or mouse whole screen goes black except for some of the navigation at top. If I click at top, screen comes back.

Všetky odpovede (6)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)

In Firefox 4 Safe mode disables extensions and disables hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

more options

It blacks out when I try to click on Firefox.

more options

Did you try to start Safe mode via holding down the Shift key and a double click on the Firefox desktop icon?

more options

Yes. I did that, but it still blacks out.

more options

I can't find a help menu. It gives few options.

more options

This isn't worth the trouble. This is the fifth time I've tried 4. I'll go back to 3. It works fine. I don't have to put up with this aggravation. Software should work for me not the other way around.