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Can't access American Express home page today using Firefox. Works in Safari?

  • 2 odpovede
  • 4 majú tento problém
  • 13 zobrazení
  • Posledná odpoveď od ak907guy

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No matter how I type it, run the same info from the bookmark, etc., I'm not getting to the American Express log-in page. It works in Safari but that's not my browser of choice.

No matter how I type it, run the same info from the bookmark, etc., I'm not getting to the American Express log-in page. It works in Safari but that's not my browser of choice.

Všetky odpovede (2)

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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

Firefox > Preferences > Advanced > Network > Offline Storage > "Clear Now"

2. If needed, delete the site's cookies here

Tools > Page Info > Security > "View Cookies"

The dialog will have mozilla.com at the top. Change that to americanexpress.com to view your AmEx cookies. Then you can remove them.

Does that help?

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It didn't help. However, I did learn some things in the process of going through the steps that you suggested. Thank you!