We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Firefox crashes shortly after startup

  • 3 odpovede
  • 7 má tento problém
  • 3 zobrazenia
  • Posledná odpoveď od Julie

Julie
Julie
more options

I was asked to reboot my Windows 7 (64-bit) laptop to apply an update to my Norton protection product. I believe a Firefox update was applied recently as well.

After the reboot, Firefox crashes repeatedly. I usually cannot do much after restarting Firefox before it crashes again.

I was asked to reboot my Windows 7 (64-bit) laptop to apply an update to my Norton protection product. I believe a Firefox update was applied recently as well. After the reboot, Firefox crashes repeatedly. I usually cannot do much after restarting Firefox before it crashes again.

Vybrané riešenie

Hi Matt & Tobbi,

I followed all the troubleshooting steps in the links you provided & thought that was included in my initial post, but it only seemed to post the first half.

At any rate, i rebooted again, and so far things seem stable, even with the extensions extended, so i think my problems are resolved.

Thanks for your replies, Julie

Čítať túto odpoveď v kontexte 👍 0

Všetky odpovede (3)

Matt_G
Matt_G
more options

Hey juliemims,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

user66338
user66338
more options

Heya,

please get us a crash report using the following: Firefox crashes when you open it article (Section w_getting-your-crash-report).

Cheers!

Julie
Julie Autor otázky
more options

Vybrané riešenie

Hi Matt & Tobbi,

I followed all the troubleshooting steps in the links you provided & thought that was included in my initial post, but it only seemed to post the first half.

At any rate, i rebooted again, and so far things seem stable, even with the extensions extended, so i think my problems are resolved.

Thanks for your replies, Julie