Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

I use the latest Firefox 13.0.1. I'm using Windows 7. After a day I updated my Adobe Flash Player, suddenly it crashed and showed a blue screen. Please help me.

  • 1 odpoveď
  • 16 má tento problém
  • 23 zobrazení
  • Posledná odpoveď od dumdidadida

CameliaHassan
CameliaHassan
more options

My Firefox version is 13.0.1. I'm using Windows 7. Adobe Flash Player version is 11.3.300.265. A few minutes after opened the Firefox, suddenly it crashed and a blue screen showed up, it says there are unexpected error occured and forced my computer to be stopped. I need to restart the computer to see either it still show the blue screen or it just fine. After restarted, I use the Firefox once again, but this time, after about 30 minutes, it crashed again. The same blue screen showed up. As I expected, the new Adobe Flash Update crashes with the Firefox 13.0.1. Really need a solution here. Thank you.

My Firefox version is 13.0.1. I'm using Windows 7. Adobe Flash Player version is 11.3.300.265. A few minutes after opened the Firefox, suddenly it crashed and a blue screen showed up, it says there are unexpected error occured and forced my computer to be stopped. I need to restart the computer to see either it still show the blue screen or it just fine. After restarted, I use the Firefox once again, but this time, after about 30 minutes, it crashed again. The same blue screen showed up. As I expected, the new Adobe Flash Update crashes with the Firefox 13.0.1. Really need a solution here. Thank you.

Všetky odpovede (1)

dumdidadida
dumdidadida
more options

Hi,

Blue screens usually indicate Windows system level problems involving device drivers like graphics card drivers, hardware errors (RAM, hard drive) etc. Malware may also cause this. Searching for the displayed error code would usually provide helpful pointers. The Windows forum would also be helpful.