Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

A question on possible known issue with an antivirus program

  • 4 odpovede
  • 1 má tento problém
  • 2 zobrazenia
  • Posledná odpoveď od Randy1212

Randy1212
Randy1212
more options

Hi -

My antivirus anti-malware program is Webroot. I've had good luck with it. My version is 7 and my subscription will expire in 2 days. However, version 7 is no longer available for renewal.

They now require that I upgrade to version 8, better known as Secure Anywhere. About 5 months ago, I tried Secure Anywhere on a free trial basis and - at that time - there was a conflict with Firefox, causing it to crash every few minutes. With other browsers, it was fine.

Before I spend $39.95 to renew Webroot and upgrade to Secure Anywhere, can anyone tell me if this issue has now been resolved?

If so, I will renew Webroot and upgrade to Secure Anywhere. I'd like to keep Webroot, as other security programs have caused me issues such as erasing my passwords and auto-completes!

Thank you, Randy

Hi - My antivirus anti-malware program is Webroot. I've had good luck with it. My version is 7 and my subscription will expire in 2 days. However, version 7 is no longer available for renewal. They now require that I upgrade to version 8, better known as Secure Anywhere. About 5 months ago, I tried Secure Anywhere on a free trial basis and - at that time - there was a conflict with Firefox, causing it to crash every few minutes. With other browsers, it was fine. Before I spend $39.95 to renew Webroot and upgrade to Secure Anywhere, can anyone tell me if this issue has now been resolved? If so, I will renew Webroot and upgrade to Secure Anywhere. I'd like to keep Webroot, as other security programs have caused me issues such as erasing my passwords and auto-completes! Thank you, Randy

Všetky odpovede (4)

the-edmeister
the-edmeister
  • Moderator
more options

Have you checked that "known issue" out with Webroot support?

If there is a conflict, it is up to Webroot to fix it. There's no reason that Firefox shouldn't work fine with any anti-virus application, but the "add-on stuff" that many AV companies want to install in Firefox are what causes "issues" and problems for Firefox users. If they want to "add-on" to Firefox, they better damn well get it right 'cause Mozilla isn't responsible for fixing Firefox due to problems created by "add-ons" made for Firefox by a 3rd party.

Randy1212
Randy1212 Autor otázky
more options

Yes - I realize that - and have been in contact with Webroot. They indicate that there should not be an issue. The issue I had was 5 months ago, when I tried the upgrade for a few days.

Even where Firefox crashed I was able to re-open Firefox immediately without any issues, as soon as I closed out Webroot. So I will give it a try and see what happens.

If there are any issues, I will try Avast or AVG - those are popular and also free.

user633449
user633449
more options

Honestly (and this is coming from personal experience, not an official Mozilla recommendation) webroot isn't a very good or reliable anti-virus. I would personally uninstall webroot (or any other anti-virus programs you have, never good to many multiples) and install something like Microsoft Security Essentials. http://microsoft.com/security_essentials. It's just as good or better, and it saves you the money and hassle (MSE is quite a bit more reliable and stable than some anti-viruses). So, that's my two cents.

Randy1212
Randy1212 Autor otázky
more options

Thanks...I will check out the reviews for Microsoft Security Essentials. Problem with some other programs is that they delete the good cookies along with everything else - and I lose my passwords and auto-completes. Webroot has always been fine in this regard...but I will check it out.