Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

I have a new macbook and downloaded the firefox browser but i can't open the .dmg file. Window pops up saying not recognized.

  • 3 odpovede
  • 1 má tento problém
  • 1 zobrazenie
  • Posledná odpoveď od cor-el

stevelopez
stevelopez
more options

Setting up my new macbook pro and I went to install the firefox download currently available on the mozilla site and I double-click the firefox .dmg download file and a window pops up and says "The following disk images cannot be opened. Firefox20-1.0.dmg. Reason: not recognized.

Nothing else comes up as an option.

What should I do?

Thanks

Steve

Setting up my new macbook pro and I went to install the firefox download currently available on the mozilla site and I double-click the firefox .dmg download file and a window pops up and says "The following disk images cannot be opened. Firefox20-1.0.dmg. Reason: not recognized. Nothing else comes up as an option. What should I do? Thanks Steve

Všetky odpovede (3)

ideato
ideato
more options

Hello stevelopez, try download from : http://www.mozilla.org/en-US/firefox/all/

see also : Install Firefox on Mac


thank you

stevelopez
stevelopez Autor otázky
more options

Hi,

I downloaded the file following your link, but now firefox doesn't play flash files. It says plugin needed or sometimes there's a black screen where the flash file is located.

However other browsers like Chrome and safari play the files perfectly fine.

What should I do?

Thanks,

Steve

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to delete the pluginreg.dat file in the Firefox Profile Folder and maybe addons.sqlite as well to reset the plugin registry databases.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

See "Re-initializing the plugins database": https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems