Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Firefox is opening websites and suggesting I download add-ons that I don't trust.

  • 2 odpovede
  • 1 má tento problém
  • 1 zobrazenie
  • Posledná odpoveď od rtmjr

rtmjr
rtmjr
more options

Since I updated a few weeks ago Firefox keeps randomly opening browser windows and prompting me to download something called "playmediaplayer" and suggesting I update Java to the latest version. In the past Firefox suggested I disable Java because it was a security risk. Also I have been getting a ton of pop-ups on every website I go to with the exception of secure banking sites. I am concerned that Firefox is not as secure as it should be or used to be. It is sick with pop-ups and ad's.

Since I updated a few weeks ago Firefox keeps randomly opening browser windows and prompting me to download something called "playmediaplayer" and suggesting I update Java to the latest version. In the past Firefox suggested I disable Java because it was a security risk. Also I have been getting a ton of pop-ups on every website I go to with the exception of secure banking sites. I am concerned that Firefox is not as secure as it should be or used to be. It is sick with pop-ups and ad's.

Vybrané riešenie

hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Čítať túto odpoveď v kontexte 👍 0

Všetky odpovede (2)

philipp
philipp
  • Moderator
more options

Vybrané riešenie

hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

rtmjr
rtmjr Autor otázky
more options

Thanks for replying. I found a skin that I hadn't installed and a web experience add on that I hadn't installed and the Java application was enabled with automatic updates enabled. The kids use this computer so I suppose they were clicking on anything. I have had problems with toolbars in the past.