Hey,

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

Curtis Parfitt-Ford Mozilla Support

Start Firefox in Safe Mode by holding down the <Shift/Options> key, and then starting Firefox. Does that work?

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/