Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

How to remove a sender from the "junk mail" sender list.

  • 1 odgovor
  • 2 imata to težavo
  • 3 ogledi
  • Zadnji odgovor od Zenos

darkphoenix
darkphoenix
more options

I accidentally ran the junk mail controls on an email form a sender I trust. Now I can't figure out how to remove that sender from Thunderbird's junk mail settings. I've marked messages from that sender as not junk multiple times. I've reset the training data in the global junk mail settings. Neither has worked. I don't know what else to do. Could someone please help?

Thank you.

I accidentally ran the junk mail controls on an email form a sender I trust. Now I can't figure out how to remove that sender from Thunderbird's junk mail settings. I've marked messages from that sender as not junk multiple times. I've reset the training data in the global junk mail settings. Neither has worked. I don't know what else to do. Could someone please help? Thank you.

Vsi odgovori (1)

Zenos
Zenos
more options

The Junk controls don't, as far as I know, pay very much (if any) attention to the Sender, the reason being that Junk rarely, if ever, comes from whom it says it does.

Despite what you read and what you'll be told here in this forum, I find that some senders are consistently treated as Junk when they are not, and also when they are in my Address Book, which is supposed to whitelist them. I suspect there is part of the classification system that disregards the address book rule.

If it annoys me sufficiently, I write a rule to move those messages before the Junk controls get hold of them.