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Cannot open one in box. It shows that emails are there, but cannot get it to show the list of emails.

  • 2 odgovora
  • 4 imajo to težavo
  • 1 ogled
  • Zadnji odgovor od Wayne Mery

ldysart
ldysart
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I have two email accounts, which I access via Thundebird. One account works fine, but the other will not display the list of emails when I click on it. When I get messages, the message count goes up, but still will not display. This seemed to start after the version 45 update. It either shows a page of links or it will not open at all or it shows the message list format all blank.

I have two email accounts, which I access via Thundebird. One account works fine, but the other will not display the list of emails when I click on it. When I get messages, the message count goes up, but still will not display. This seemed to start after the version 45 update. It either shows a page of links or it will not open at all or it shows the message list format all blank.

Vsi odgovori (2)

christ1
christ1
  • Top 25 Contributor
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It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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ldysart,

did the repair work for you? ?

(I recently had someone report the same issue - message count increases but message list does not display - and repair worked in that case)