Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

virgin email not being recevied on thunderbird via a John Lewis internet connection

  • 2 odgovora
  • 1 ima to težavo
  • 14 ogledov
  • Zadnji odgovor od neilajarn

neilajarn
neilajarn
more options

A friend has a problem with her emails not being received into thunderbird.

She has a Virgin email account but is using John Lewis as an internet provider.

The message "Could not connect to mail server - email address - the connection was refused.

I've put that error into google and found a variety of answers. Some said its the internet provider but when I spoke with the John Lewis internet helpdesk they said its nothing to do with them.

I've also tried resetting the email password and updated thinderbird accordingly but its still coming up with the same error. The internet speed seems to be OK and constant. Emails are being sent even with this error but not copied into the sent folder. Some emails are being received too - its very strange.

Any advice appreciated.

A friend has a problem with her emails not being received into thunderbird. She has a Virgin email account but is using John Lewis as an internet provider. The message "Could not connect to mail server - email address - the connection was refused. I've put that error into google and found a variety of answers. Some said its the internet provider but when I spoke with the John Lewis internet helpdesk they said its nothing to do with them. I've also tried resetting the email password and updated thinderbird accordingly but its still coming up with the same error. The internet speed seems to be OK and constant. Emails are being sent even with this error but not copied into the sent folder. Some emails are being received too - its very strange. Any advice appreciated.

Izbrana rešitev

This was a duplicate post. The problem was solved, apparently Virgin Media had a problem in the local area and a number of people could not access their email with Virgin. Problem is now solved.

Preberite ta odgovor v kontekstu 👍 0

Vsi odgovori (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

my guess, and it is a guess, is that Virgin do not allow their mail accounts to b accessed from any other providers internet connection. That is you must connect to the internet with virgin to access virgin mail.

neilajarn
neilajarn Lastnik vprašanja
more options

Izbrana rešitev

This was a duplicate post. The problem was solved, apparently Virgin Media had a problem in the local area and a number of people could not access their email with Virgin. Problem is now solved.