Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Cannot move message from Trash to Inbox (IMAP)

  • 7 odgovorov
  • 4 imajo to težavo
  • 1 ogled
  • Zadnji odgovor od user1121639

ke2s
ke2s
more options

Message disappears from Trash and appears momentarily in Inbox but then it disappears. It can be restored to Trash using UNDO command.

Message disappears from Trash and appears momentarily in Inbox but then it disappears. It can be restored to Trash using UNDO command.

Spremenil ke2s

Vsi odgovori (7)

user1121639
user1121639
more options

Does this happen with all messages, or just some, or one?

Did/do the messages get into the Trash because you told Thunderbird to delete it/them? Or was it due to a message filter or junk filtering?

ke2s
ke2s Lastnik vprašanja
more options

It happens with all messages that I try to move from Trash to the Inbox. The messages were first placed in Trash by a all of the mechanisms you mentioned. .

Spremenil ke2s

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Please confirm: Is the 'Trash' folder a subscribed imap mail account folder on the same imap mail account as 'Inbox'?

Are you using Online mode?

What method are you using to 'move' the emails from Trash to Inbox? eg:

  1. right click on selected deleted message and select 'Move to' > 'mail account name' > 'Inbox'
  2. drag and drop selected email from trash to Inbox?

Spremenil Toad-Hall

ke2s
ke2s Lastnik vprašanja
more options

Thanks for your attention to this matter. My answer to the last 3 of your questions is YES. I don't what the Online Mode is, so don't know how to answer that question.

(This issue was first noticed a few weeks ago, perhaps arising from a recent Thunderbird software update.)

Spremenil ke2s

user1121639
user1121639
more options

Check the Junk settings in the program options:

Program menu bar: Tools: Options: Security section: Junk tab Or if you use the "three bar" menu button on the top right: Options: Options: Security section: Junk tab

You will see what I show in my screenshot below.

Make sure that When I mark messages as junk is set to Move them to the account's "Junk" folder.

It could be that Thunderbird is thinking that these messages are junk, and if that option is set to delete them, your situation can happen.

ke2s
ke2s Lastnik vprašanja
more options

The settings were already established as you recommended,

user1121639
user1121639
more options

Restart the operating system (Windows or OSX), in Safe Mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX.

Then see if Thunderbird works better. If it does, then another program or process is interfering with Thunderbird when Windows is running normally. Likely your anti-virus.