Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

I can't send emails, altho' they show in SENT MAIL as READ

  • 3 odgovori
  • 2 imata to težavo
  • 7 ogledov
  • Zadnji odgovor od sfhowes

Ronno166
Ronno166
more options

Hi there I'm a long time TB user, all great for years. I've just started getting an ALERT as follows: 

"An error occurred while sending mail: The mail server sent an incorrect greeting: smtp1.paradise.net.nz"

The message does not actually get sent, I've checked. I can still received messages. Thanks

Hi there I'm a long time TB user, all great for years. I've just started getting an ALERT as follows: "An error occurred while sending mail: The mail server sent an incorrect greeting: smtp1.paradise.net.nz" The message does not actually get sent, I've checked. I can still received messages. Thanks

Vsi odgovori (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

I think you need to edit your settings under Tools/Account Settings/Outgoing Server (SMTP) to use smtp.paradise.net.nz (or smtp.clear.net.nz) on port 25, Connection security = none and Authentication = no authentication.

http://www.paradise.net.nz/detect/frames/default/pages/main/faq/technical.html

http://www.vodafone.co.nz/help/broadband-and-tv/vodafone-email-setup/

This will only work when you're on the Vodafone network.

Ronno166
Ronno166 Lastnik vprašanja
more options

Thanks for the advice. The settings you advise are all good - but have been so for several years, which is why I'm surprised by this glitch, as I haven't recently changed anything.

Can this be viral or a hack?

sfhowes
sfhowes
  • Top 10 Contributor
more options

The error message indicates you're trying to connect to smtp1.paradise.net.nz, but that server cannot be reached by ping. An 'incorrect greeting' can also be the result of trying to send on port 25 with no security, when you're on a non-vodafone network.

http://kb.mozillazine.org/Connection_errors_-_SMTP#Connecting