Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

I have a 1-week old computer running Windows 10, and after loading Mozilla browser v54.0.1, I'm receiving the message "The update could not be installed. "

  • 1 odgovor
  • 2 imata to težavo
  • 2 ogleda
  • Zadnji odgovor od mattcamp

axxiom2000
axxiom2000
more options

Full error message is "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again."

Full error message is "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again."

Vsi odgovori (1)

mattcamp
mattcamp
more options

Open Task Manager (or Activity Monitor, on a Mac) and make sure only one Firefox process is running.

If you see two of them, kill either of them and try again.