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since the update Jan 27/18, we do not receive our new messages although our configuration settings are correct , and we can see new emails on webmail

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glorybay7
glorybay7
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it says connecting to the mail server, then we get an error saying the connection to mail.vianet.ca has timed out. 

the last message we received through thunderbird was Jan 26/18. when we restarted the computer Jan 27/18, it ran an update for thunderbird . Since then we can send email but can't receive any through thunderbird
it says connecting to the mail server, then we get an error saying the connection to mail.vianet.ca has timed out. the last message we received through thunderbird was Jan 26/18. when we restarted the computer Jan 27/18, it ran an update for thunderbird . Since then we can send email but can't receive any through thunderbird

Izbrana rešitev

solved - out of curiosity I tried changing the connection security from STARTTLS (which it has always been) to the SSL/TLS option and it started receiving messages like normal again. Maybe this will help someone else

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glorybay7
glorybay7 Lastnik vprašanja
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i have rebooted my computer, my modem, my wireless modem, verified my incoming and outgoing settings. (even though I can send fine). I can access new messages via webmail so my password is correct. Please I hope someone can help

glorybay7
glorybay7 Lastnik vprašanja
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Izbrana rešitev

solved - out of curiosity I tried changing the connection security from STARTTLS (which it has always been) to the SSL/TLS option and it started receiving messages like normal again. Maybe this will help someone else