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Mozilla browser no longer will appear on my screen after starting up. I tried to uninstall but will not work. How to fix?

  • 1 odgovor
  • 1 ima to težavo
  • 5 ogledov
  • Zadnji odgovor od Shadow110

Salty_Camel
Salty_Camel
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Browser will not even open at all now. I tried uninstalling but it says to close current mozilla. I checked and it is not running in the background so uninstalling will not work. I also tried reinstalling mozilla and after installing the browser window was nonexistent. Can you help me understand what is going on?

Browser will not even open at all now. I tried uninstalling but it says to close current mozilla. I checked and it is not running in the background so uninstalling will not work. I also tried reinstalling mozilla and after installing the browser window was nonexistent. Can you help me understand what is going on?

Vsi odgovori (1)

Shadow110
Shadow110
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Hi, so you went to Windows Task Manager and there was nothing to Highlight and End ?

Please get a copy of your Profile just in case to save bookmarks as will be deleting the Profile also :

Please download this after you have done the above : https://www.revouninstaller.com/revo_uninstaller_free_download.html and install it.

Now please boot your computer into Safe Mode with Networking : https://support.microsoft.com/en-ca/help/12376/windows-10-start-your-pc-in-safe-mode

Run the uninstaller after again checking in Task Manager.

Please download Firefox from here : https://www.mozilla.org/firefox/all/ for a Full Version Installer

Bookmarks are in :

  • bookmarks and history: places.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder

fyi for the future :

Please let us know if this solved your issue or if need further assistance.