Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

I had my data transferred to a new computer; thunderbird can't find the profile so I have no access to email.

  • 1 odgovor
  • 2 imata to težavo
  • 1 ogled
  • Zadnji odgovor od christ1

more options

I've been using Thunderbird for years with no problem. My old hard drive blue screened last week, so I bought a new computer and paid somebody to transfer all the data from the old machine to my new machine. I followed the instructions and the Thunderbird profile seems to be in the exact same place it was before, but the Thunderbird program is empty, no email address, no settings, no ability to function. How do I get the program to find and synch with the profile?

I've been using Thunderbird for years with no problem. My old hard drive blue screened last week, so I bought a new computer and paid somebody to transfer all the data from the old machine to my new machine. I followed the instructions and the Thunderbird profile seems to be in the exact same place it was before, but the Thunderbird program is empty, no email address, no settings, no ability to function. How do I get the program to find and synch with the profile?

Vsi odgovori (1)

more options
I followed the instructions

What instructions? Please post a link.

the Thunderbird profile seems to be in the exact same place it was before

Where exactly on the old, as well as on the new computer? Please provide the exact path including the name of the profile folder.

What is the current name of the profile folder when you start Thunderbird on the new system? https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile