Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Where are my bookmarks?

  • 3 odgovori
  • 2 imata to težavo
  • 12 ogledov
  • Zadnji odgovor od cor-el

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I wipe clean my computer and after the reinstallation and firefox reinstallation and logged in into my account all my browsing history and bookmarks are gone, how can I get my information back?

I wipe clean my computer and after the reinstallation and firefox reinstallation and logged in into my account all my browsing history and bookmarks are gone, how can I get my information back?

Vsi odgovori (3)

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

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I wish I had known it was useless before I reset my computer.

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