Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Locked out of my Add-on Developer Account

  • 6 odgovorov
  • 1 ima to težavo
  • 1 ogled
  • Zadnji odgovor od Amelia

Luke
Luke
more options

Hi, I'm locked out of my Firefox Dev Account. I have an active extension and need to make changes. From what I found, if I lost the Authenticator App (new phone), and the recovery codes (can't find them) I'm locked out forever? This is not acceptable :( - I can verify the ownership of the email and domain connected to that account. Please help! Thanks!

Hi, I'm locked out of my Firefox Dev Account. I have an active extension and need to make changes. From what I found, if I lost the Authenticator App (new phone), and the recovery codes (can't find them) I'm locked out forever? This is not acceptable :( - I can verify the ownership of the email and domain connected to that account. Please help! Thanks!

Vsi odgovori (6)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Can you log in to https://accounts.firefox.com ?

Luke
Luke Lastnik vprašanja
more options

I can not, this is the exact problem. :/

Amelia
Amelia
more options

Hello,

I have called for an admin to come and help. I am not aware how long this will take.

Luke
Luke Lastnik vprašanja
more options

Hi @Amelia, how can we proceed for this? This is getting a real problem. We cannot make any updates. What if we have a security issue? Thank you for any help.

Amelia
Amelia
more options

Hi,

I am unsure. As far as I can see, the post that I had used attn:admin for was deleted.

I was following [Attn Admin] How the community can reach an Admin and when you might want to

Amelia
Amelia
more options

Also, look at What if I'm locked out of Two-Step Authentication?