Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Current Update erased Passwords, Can't Import to new Profile

  • 3 odgovori
  • 2 imata to težavo
  • 8 ogledov
  • Zadnji odgovor od Terry

more options

So Firefox did an auto-update a few days ago, and when I opened the browser EVERYTHING was gone. Passwords, bookmarks, etc.

I've managed to get the old bookmarks moved over, but I cannot for the life of me figure out how to get the old passwords back. The old data is in a folder on my desktop, do I just copy and paste the login and key 4 files from that folder to the new folder?

Sorry if this seems like a dumb question, I'm a pleb and this is the first time I've experienced this. :(

So Firefox did an auto-update a few days ago, and when I opened the browser EVERYTHING was gone. Passwords, bookmarks, etc. I've managed to get the old bookmarks moved over, but I cannot for the life of me figure out how to get the old passwords back. The old data is in a folder on my desktop, do I just copy and paste the login and key 4 files from that folder to the new folder? Sorry if this seems like a dumb question, I'm a pleb and this is the first time I've experienced this. :(

Vsi odgovori (3)

more options

Hello Anaed,

I found a similar question thread from a while back regarding the handling of the logins.json and key4.db files that had an excellent solution from a moderator. Hopefully it can help solve your issue.

Link to question thread: https://support.mozilla.org/en-US/questions/1352064

Spremenil YongHan

more options

Anaed said

. . . . do I just copy and paste the login and key 4 files from that folder to the new folder?

Yes. As long as they have the same date.

more options