Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

wont let me install the new version says i havent restarted the computer which i have about 4 times..

  • 1 odgovor
  • 1 ima to težavo
  • 2 ogleda
  • Zadnji odgovor od TonyE

RowanMcEvoy
RowanMcEvoy
more options

Deleted the old version through the control panel.....and went to reinstall the new version and it keeps telling me to restart computer.. I have done this about 4 times but it still wont let me install the new vversion of firefox

Deleted the old version through the control panel.....and went to reinstall the new version and it keeps telling me to restart computer.. I have done this about 4 times but it still wont let me install the new vversion of firefox

Vsi odgovori (1)

TonyE
TonyE
  • Moderator
more options

This can occur if Firefox can not find the profile folder or the profile folder is locked. Try the options on this page - http://kb.mozillazine.org/Profile_in_use

Start with the sections on "Remove the profile lock file" and "Check the profile folder name and location"

If you are trying for a completely clean installation with no bookmarks or passwords, you can completely remove the profile folder as shown in the "Removing user profile data" section of this page - http://kb.mozillazine.org/Uninstalling_Firefox