We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Just upgraded to (downloaded) 4.0.1but note pops up saying my version (old version) is not protected against online attacks - new version not showing up when Firefox opened

  • 2 odgovora
  • 14 ima to težavo
  • 14 ogledov
  • Zadnji odgovor od susanvititoe

susanvititoe
susanvititoe
more options

When I opened Firefox this morning a note popped up saying my version needs to be upgraded to 4.0.1. I downloaded this version but every time I open Firefox the note still pops up. Version 4.0.1 did download. Why is it not opening with that version?

When I opened Firefox this morning a note popped up saying my version needs to be upgraded to 4.0.1. I downloaded this version but every time I open Firefox the note still pops up. Version 4.0.1 did download. Why is it not opening with that version?

Izbrana rešitev

Your user agent string (identifies the browser version) is reporting that you have Firefox 3.5.4 and not 4.0.1

A quick check to confirm what version you have, if the bookmarks menu has an item called "Organize bookmarks" you will be using Firefox 3.5.19, if it has an item called "Show All Bookmarks" you will have Firefox 4

If you have Firefox 4, you need to reset your user agent string so that it correctly identifies the version of Firefox.

  1. Type about:config into the location bar and press enter
  2. Accept the warning message that appears, you will be taken to a list of preferences
  3. Locate the preference general.useragent.override, right-click on it and select Reset, this will set the user agent string back to the default in Firefox 4

There are other user agent string settings that may have been modified, but these are no longer used in Firefox 4. You can reset them if you want, for details see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

If you are still using 3.5.4, you will need to run the setup file for Firefox 4.0.1 that you downloaded in order to install it.

Preberite ta odgovor v kontekstu 👍 1

Vsi odgovori (2)

TonyE
TonyE
  • Moderator
more options

Izbrana rešitev

Your user agent string (identifies the browser version) is reporting that you have Firefox 3.5.4 and not 4.0.1

A quick check to confirm what version you have, if the bookmarks menu has an item called "Organize bookmarks" you will be using Firefox 3.5.19, if it has an item called "Show All Bookmarks" you will have Firefox 4

If you have Firefox 4, you need to reset your user agent string so that it correctly identifies the version of Firefox.

  1. Type about:config into the location bar and press enter
  2. Accept the warning message that appears, you will be taken to a list of preferences
  3. Locate the preference general.useragent.override, right-click on it and select Reset, this will set the user agent string back to the default in Firefox 4

There are other user agent string settings that may have been modified, but these are no longer used in Firefox 4. You can reset them if you want, for details see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

If you are still using 3.5.4, you will need to run the setup file for Firefox 4.0.1 that you downloaded in order to install it.

susanvititoe
susanvititoe Lastnik vprašanja
more options

Tony:

Thank you SO much for your help. You gave me the easiest to understand instructions I have EVER gotten from anyone regarding computer problems. All I had to do was run the program - just like you said. Had no idea! (Guess that shows how computer illiterate I am.)

Thanks again!

Susan