Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Firefox crashes

  • 3 odgovori
  • 7 ima to težavo
  • 19 ogledov
  • Zadnji odgovor od cor-el

VivianS
VivianS
more options

Firefox used to work. Now it won't even open. Instead, I get crash reporter dialog box repeatedly. And I can't delete the program using the Control Panel's "Remove & Delete" (nothing happens). It doesn't open in safe mode. I have just run the Malware program - shows no indication of worms or viruses. What to do?

I am NOT a tech-y, don't understand most of the online help articles.

Firefox used to work. Now it won't even open. Instead, I get crash reporter dialog box repeatedly. And I can't delete the program using the Control Panel's "Remove & Delete" (nothing happens). It doesn't open in safe mode. I have just run the Malware program - shows no indication of worms or viruses. What to do? I am NOT a tech-y, don't understand most of the online help articles.

Spremenil cor-el

Vsi odgovori (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See:

VivianS
VivianS Lastnik vprašanja
more options

I can't open Firefox, therefore can't enter about:crashes in its address bar. Cannot find ID of Breakpad crash reports. Now what?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you start Firefox in Save mode?

Anything in this folder or in the pending folder? 

"C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Crash Reports"

The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.

See also: