Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Firefox crashes before opening, but doesn't in safe mode

  • 2 odgovora
  • 3 imajo to težavo
  • 1 ogled
  • Zadnji odgovor od flyfilly

flyfilly
flyfilly
more options

Firefox starts up, sometimes the browser window will actually open, but either way it crashes before it fully loads. I can open it in safe mode and have therefore tried the suggestions in 'Troubleshooting extensions and themes', but it still crashes, even with all add ons and extensions disabled, after removing and reinstalling the latest version of Firefox and resetting the toolbar.

Firefox starts up, sometimes the browser window will actually open, but either way it crashes before it fully loads. I can open it in safe mode and have therefore tried the suggestions in 'Troubleshooting extensions and themes', but it still crashes, even with all add ons and extensions disabled, after removing and reinstalling the latest version of Firefox and resetting the toolbar.

Izbrana rešitev

Your crashreport: https://crash-stats.mozilla.com/report/index/bp-f144bda2-12d0-4a31-94f8-318662111109 This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing. You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. http://www.trusteer.com/support/en/report-problem According to the user in question 892517 Trusteer is aware of the problem and working on a fix. See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Preberite ta odgovor v kontekstu 👍 2

Vsi odgovori (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Izbrana rešitev

Your crashreport: https://crash-stats.mozilla.com/report/index/bp-f144bda2-12d0-4a31-94f8-318662111109 This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing. You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. http://www.trusteer.com/support/en/report-problem According to the user in question 892517 Trusteer is aware of the problem and working on a fix. See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

flyfilly
flyfilly Lastnik vprašanja
more options

Thanks Swarnava, you're a star. I've removed Rapport and Firefox is back to working as normal. Hooray! Thanks again.