Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

encoding utf-8

  • 3 odgovori
  • 2 imata to težavo
  • 2 ogleda
  • Zadnji odgovor od cor-el

agoumain
agoumain
more options

Hi,

I'm using outlook and salesforce CRM. Some email using special characters (such as ê,à,ô etc..) have a problem of encoding when I try to open them in Salesforce through Firefox. I've disscussed with salesforce help desk; They have proposed to manage UTF-8 encoding through 2 ways : 1. Firefox menu, go to Web Developer, open Character Encoding menu and select Unicode (UTF-8). 2. - Firefox menu, click Options. - Go to the Content tab and under 'Languages', click Choose.. - In the Languages window that opens, open 'Select a language to add..' - From the list, choose French [fr] and save the settings.

in both cases, it does not provide a solution.


when I try to open these emails in salesforce through Internet Explorer it works well.

Any idea to solve?

Hi, I'm using outlook and salesforce CRM. Some email using special characters (such as ê,à,ô etc..) have a problem of encoding when I try to open them in Salesforce through Firefox. I've disscussed with salesforce help desk; They have proposed to manage UTF-8 encoding through 2 ways : 1. Firefox menu, go to Web Developer, open Character Encoding menu and select Unicode (UTF-8). 2. - Firefox menu, click Options. - Go to the Content tab and under 'Languages', click Choose.. - In the Languages window that opens, open 'Select a language to add..' - From the list, choose French [fr] and save the settings. in both cases, it does not provide a solution. when I try to open these emails in salesforce through Internet Explorer it works well. Any idea to solve?

Vsi odgovori (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What do you see instead of those accented characters?

Are you sure that they are encoded with Unicode and not with an 8 bit Western or Windows encoding?

agoumain
agoumain Lastnik vprašanja
more options

Instead of these charaters, i see a small square with figures inside. I'm not sure that characters are encoded with unicode, but Salesforce support told me to verify UTF-8 encoding...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A little box with a hex code in it means that the font that is used doesn't have those characters.

Which code do you see in those boxes?