Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

How do I obtain my online banking information when this is the only account the settings do not allow me to access?

MikeRamey
MikeRamey
more options

I can log into my Suntrust account (they have confirmed this at SunTrust tech support) but am unable to access information regarding my account profile, transaction history, etc. I was told by the Norton 360 support it is a compatibility issue with Mozilla (add-ons I believe?) and that Mozilla support could resolve the issue fairly easily by changing some settings.

I can log into my Suntrust account (they have confirmed this at SunTrust tech support) but am unable to access information regarding my account profile, transaction history, etc. I was told by the Norton 360 support it is a compatibility issue with Mozilla (add-ons I believe?) and that Mozilla support could resolve the issue fairly easily by changing some settings.

Vsi odgovori (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Could you describe the problem more specifically? After you log in, do you just get a blank page? Or a page where the links do not work? Are there any error messages?

Is the problem limited to PDFs (many sites present past statements in PDF format)?

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?