Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

sync to PCs

  • 6 odgovorov
  • 21 ima to težavo
  • 2 ogleda
  • Zadnji odgovor od antonvs

antonvs
antonvs
more options

I am trying to sync a new PC for the first time. I have an account. I got the pair code from the host, entered it into the new pc and after a couple of attempts I got a message that I will have to resend the register code or something like that by going to manage account (or something like that, Im now rattled by attempting this for an hour or so). When I go to the sync options on the host PC there is no option to manage account. just set up sync or pair a device. going to either of these options I still cant find anywhere to restore registration

I am trying to sync a new PC for the first time. I have an account. I got the pair code from the host, entered it into the new pc and after a couple of attempts I got a message that I will have to resend the register code or something like that by going to manage account (or something like that, Im now rattled by attempting this for an hour or so). When I go to the sync options on the host PC there is no option to manage account. just set up sync or pair a device. going to either of these options I still cant find anywhere to restore registration

Vsi odgovori (6)

the-edmeister
the-edmeister
  • Moderator
more options

What type of device did you use originally to set up your Sync Account?

If it was a PC, can you get the Account name, the Password, and the Sync Key from that PC?

Or do you have a "mobile device" that you can use for Pairing?

antonvs
antonvs Lastnik vprašanja
more options

Yes, it is a PC running Win7/32bit. I get the sync key from the old PC ok, but when I enter it into the new PC (win8/64bit) it does not work. says to enter Recovery key but could not find this option on old (host) PC under sync options. When I look at options, sync I only see two options. 1. set up Firefox sync. 2. pair a device. On the bottom of the box just "OK", "Cancel" and "Help". Where can I see my recovery key?

Thanks for your help

Spremenil antonvs

the-edmeister
the-edmeister
  • Moderator
more options

Sync Key and Recovery Key are two different names for the same thing - the encryption / decryption algorithm.

When you say the the Sync/Recovery Key doesn't work, are you able to type in all 26 characters?

antonvs
antonvs Lastnik vprašanja
more options

The problem is I can't see the recovery key on the host PC. There does not seem to be any option to get it.

the-edmeister
the-edmeister
  • Moderator
more options

Options > Sync --> Manage Account -- My Recovery Key

Your Recovery Key shows in that dialog window.
There's also a Print and a Save button there.

Do not use the Generate a new key link, that will wipe your data from the server.

antonvs
antonvs Lastnik vprašanja
more options

Hi Again. here is a screen shot. I don't have a manage account option.