Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Firefox freezes the Mac - a kernel panic in Mavericks?

  • 1 odgovor
  • 25 ima to težavo
  • 3 ogledi
  • Zadnji odgovor od TechPost

Fire_Gio
Fire_Gio
more options

Hi, I am encountering quite often a very inconvenient crash with Firefox (28, 27, 26) and Mavericks.

From time to time, when using Firefox, the Mac freezes completely, nothing respond anymore, mouse keyboard, nothing and I am obliged to hard-reset and restart.

I have of course done the usual troubleshooting, restarting in safe mode, reinstalling from scratch, reset the browser. Still, from time to time, everything hangs, even with all extensions disabled and in safe mode.

Two additional piece of information -

if I ask about:crashes there are no reports.

however - if I look at the console the following report appears after each freeze:

24/03/14 01:54:53,370 ReportPanic[278]: ReportPanic could not stat /Library/Logs/DiagnosticReports/Sleep Wake Failure_2014-01-19-205939_MacBook-Air-di-xxx.diag

no other detail is given

Seems an OSX issue but again, it only happens when interacting with firefox (scrolling a web page often, if not always).

Any help or suggestion?

Thanks a lot!

Hi, I am encountering quite often a very inconvenient crash with Firefox (28, 27, 26) and Mavericks. From time to time, when using Firefox, the Mac freezes completely, nothing respond anymore, mouse keyboard, nothing and I am obliged to hard-reset and restart. I have of course done the usual troubleshooting, restarting in safe mode, reinstalling from scratch, reset the browser. Still, from time to time, everything hangs, even with all extensions disabled and in safe mode. Two additional piece of information - if I ask about:crashes there are no reports. however - if I look at the console the following report appears after each freeze: 24/03/14 01:54:53,370 ReportPanic[278]: ReportPanic could not stat /Library/Logs/DiagnosticReports/Sleep Wake Failure_2014-01-19-205939_MacBook-Air-di-xxx.diag no other detail is given Seems an OSX issue but again, it only happens when interacting with firefox (scrolling a web page often, if not always). Any help or suggestion? Thanks a lot!

Vsi odgovori (1)

TechPost
TechPost
more options

Hello.Sorry for the crash. As you asked , the panic in kernal is mostly common.The firefox issues of loading a lot of addons could use a lot of threads and weakens CPU perfs.It results in Temperature Rise too. The problem now you are facing is not the crashing problems.It's the cache and Junk files that make that errors.You have the SleepWake Failure which in instant , restart your Mac randomly and booting it up again.It generates diagnostics logs in the /Library/Logs/DiagnosticReports/ in your drive.The logs are like the following.. " 

Date/Time:       2014-01-25 03:40:41 +0100

OS Version: 10.9.1 (Build 13B3116) Archi: x86_64 Report Ver: 18

Event: Sleep Wake Failure Steps: 50

Hardware model: MacBookAir11,1 Active cpus: 4


Powerstats for: [...]

""

As you can see this is the log is generated in your mac not in Mozilla. If it is rebooted the Ker: debug logs can be captured like this....



Jan 25 01:34:52 TechPost kernel[0]: IOPPF: Sent gpu-internal-plimit-notification last value 0 (rounded time weighted average 0) Jan 25 03:34:49 TechPost kernel[0]: Wake reason: RTC (Alarm) Jan 25 03:34:49 TechPost kernel[0]: RTC: Maintenance 2014/1/25 02:34:49, sleep 2014/1/25 00:34:53 Jan 25 03:34:49 TechPost kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340 Jan 25 03:34:49 TechPost kernel[0]: AppleCamIn::wakeEventHandlerThread Jan 25 03:34:49 TechPost kernel[0]: Previous Sleep Cause: 5 Jan 25 03:34:49 TechPost kernel[0]: IOPPF: Sent gpu-internal-single-slice-plimit-notification last value 0 (rounded time weighted average 0) Jan 25 03:34:49 TechPost kernel[0]: IOPPF: Sent gpu-internal-plimit-notification last value 0 (rounded time weighted average 0) "... "... "... "... "... "... 003000, bar0win after 18001000 Jan 25 03:34:49 TechPost kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized Jan 25 03:34:49 TechPost kernel[0]: ARPT: 58329.786957: pcicore_pci_pmeclr PMECSR : 0x4008 Jan 25 03:34:49 TechPost kernel[0]: ARPT: 58329.786966: pcicore_pmestatclr PMECSR : 0x4008 Jan 25 03:34:49 TechPost kernel[0]: ARPT: 58329.787066: pcicore_pci_pmeclr PMECSR : 0x4008 Jan 25 03:34:49 TechPost.local hidd[193]: MultitouchHID: device bootloaded Jan 25 03:34:49 TechPost kernel[0]: en0: BSSID changed to 74:31:70:30:57:96 Jan 25 03:34:49 TechPost.local airportd[209]: _doAutoJoin: Already associated to “EasyBox-305722”. Bailing on auto-join. Jan 25 03:34:52 TechPost.local Emacs-10.7[11343]: CGSCopyDisplayUUID: Invalid display 0x2b2826d2 Jan 25 03:34:54 --- last message repeated 2 times --- Jan 25 03:34:54 TechPost kernel[0]: AppleCamIn::handleWakeEvent_gated Jan 25 03:35:27 TechPost kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0x0c00 **** Jan 25 03:36:21 TechPost.local WindowServer[271]: _CGXHWCaptureWindowList: No capable active display found. Jan 25 03:37:01 TechPost.local WindowServer[271]: _CGXHWCaptureWindowList: No capable active display found. Jan 25 03:37:31 --- last message repeated 1 time --- Jan 25 03:39:49 TechPost kernel[0]: Restarting to collect Sleep wake debug logs Jan 25 03:39:49 TechPost kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000310 Jan 25 03:40:03 TechPost kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Resume -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0x0c00 **** Jan 25 03:40:04 TechPost kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset. Jan 25 03:40:05 --- last message repeated 1 time --- Jan 25 03:40:05 TechPost kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized Jan 25 03:40:05 TechPost.local hidd[193]: MultitouchHID: device bootloaded Jan 25 03:40:06 TechPost kernel[0]: Sound assertion - Command/Response TIMED OUT and ( kRequestStateMatch == fCodecRequest->state = 2 ), fCodecRequest->command->codec: 0xffffff8023dc7f00, fCodecRequest->command->verb: 0x270503, fPoweredDown: 1 Jan 25 03:40:06 TechPost kernel[0]: Sound assertion in AppleHDAController at line 5527 Jan 25 03:40:06 TechPost kernel[0]: Sound assertion in IOHDACodecDevice at line 144 Jan 25 03:40:06 TechPost kernel[0]: Sound assertion in AppleHDAWidget_10134208 at line 741 Jan 25 03:40:06 TechPost kernel[0]: Sound assertion in AppleHDANode at line 343 Jan 25 03:40:06 TechPost kernel[0]: Sound assertion in AppleHDAWidget at line 3414 Jan 25 03:40:06 TechPost kernel[0]: Sound assertion in AppleHDAFunctionGroup at line 919 Jan 25 03:40:06 TechPost.local Emacs-10.7[11343]: CGSCopyDisplayUUID: Invalid display 0x2b2826d2 Jan 25 03:40:07 --- last message repeated 2 times --- Jan 25 03:40:07 TechPost kernel[0]: Sound assertion - Command/Response TIMED OUT and ( kRequestStateMatch == fCodecRequest->state = 2 ), fCodecRequest->command->codec: 0xffffff8023dc7f00, fCodecRequest->command->verb: 0x370503, fPoweredDown: 1 Jan 25 03:40:07 TechPost kernel[0]: Sound assertion in AppleHDAController at line 5527 Jan 25 03:40:07 TechPost kernel[0]: Sound assertion in IOHDACodecDevice at line 144 Jan 25 03:40:07 TechPost kernel[0]: Sound assertion in AppleHDAWidget_10134208 at line 741 Jan 25 03:40:07 TechPost kernel[0]: Sound assertion in AppleHDANode at line 343 Jan 25 03:40:07 TechPost kernel[0]: Sound assertion in AppleHDAWidget at line 3414 Jan 25 03:40:07 TechPost kernel[0]: Sound assertion in AppleHDAFunctionGroup at line 919 Jan 25 03:40:07 TechPost kernel[0]: Restart still waiting on AppleHDADriver Jan 25 03:40:08 TechPost kernel[0]: Sound assertion - Command/Response TIMED OUT and ( kRequestStateMatch == fCodecRequest->state = 2 ), fCodecRequest->command->codec: 0xffffff8023dc7f00, fCodecRequest->command->verb: 0x470503, fPoweredDown: 1 Jan 25 03:40:08 TechPost kernel[0]: Sound assertion in AppleHDAController at line 5527 Jan 25 03:40:08 TechPost kernel[0]: Sound assertion in IOHDACodecDevice at line 144 Jan 25 03:40:08 TechPost kernel[0]: Sound assertion in AppleHDAWidget_10134208 at line 741 Jan 25 03:40:08 TechPost kernel[0]: Sound assertion in AppleHDANode at line 343 Jan 25 03:40:08 TechPost kernel[0]: Sound assertion in AppleHDAWidget at line 3414 Jan 25 03:40:08 TechPost kernel[0]: Sound assertion in AppleHDAFunctionGroup at line 919 Jan 25 03:40:09 TechPost kernel[0]: Sound assertion - Command/Response TIMED OUT and ( kRequestStateMatch == fCodecRequest->state = 2 ), fCodecRequest->command->codec: 0xffffff8023dc7f00, fCodecRequest->command->verb: 0x570503, fPoweredDown: 1 Jan 25 03:40:09 TechPost kernel[0]: Sound assertion in AppleHDAController at line 5527 Jan 25 03:40:09 TechPost kernel[0]: Sound assertion in IOHDACodecDevice at line 144 Jan 25 03:40:09 TechPost kernel[0]: Sound assertion in AppleHDAWidget_10134208 at line 741 Jan 25 03:40:09 TechPost kernel[0]: Sound assertion in AppleHDANode at line 343 Jan 25 03:40:09 TechPost kernel[0]: Sound assertion in AppleHDAWidget at line 3414 Jan 25 03:40:09 TechPost kernel[0]: Sound assertion in AppleHDAFunctionGroup at line 919 Jan 25 03:40:10 TechPost kernel[0]: Sound assertion - Command/Response TIMED OUT and ( kRequestStateMatch == fCodecRequest->state = 2 ), fCodecRequest->command->codec: 0xffffff8023dc7f00, fCodecRequest->command->verb: 0x670503, fPoweredDown: 1 Jan 25 03:40:10 TechPost kernel[0]: Sound assertion in AppleHDAController at line 5527 Jan 25 03:40:10 TechPost kernel[0]: Sound assertion in IOHDACodecDevice at line 144 Jan 25 03:40:10 TechPost kernel[0]: Sound assertion in AppleHDAWidget_10134208 at line 741 Jan 25 03:40:10 TechPost kernel[0]: Sound assertion in AppleHDANode at line 343 Jan 25 03:40:10 TechPost kernel[0]: Sound assertion in AppleHDAWidget at line 3414 Jan 25 03:40:10 TechPost kernel[0]: Sound assertion in AppleHDAFunctionGroup at line 919 Jan 25 03:40:11 TechPost kernel[0]: Sound assertion - Command/Response TIMED OUT and ( kRequestStateMatch == fCodecRequest->state = 2 ), fCodecRequest->command->codec: 0xffffff8023dc7f00, fCodecRequest->command->verb: 0x770503, fPoweredDown: 1 Jan 25 03:40:11 TechPost kernel[0]: Sound assertion in AppleHDAController at line 5527 Jan 25 03:40:11 TechPost kernel[0]: Sound assertion in IOHDACodecDevice at line 144 Jan 25 03:40:11 TechPost kernel[0]: Sound assertion in AppleHDAWidget_10134208 at line 741 Jan 25 03:40:11 TechPost kernel[0]: Sound assertion in AppleHDANode at line 343 Jan 25 03:40:11 TechPost kernel[0]: Sound assertion in AppleHDAWidget at line 3414 Jan 25 03:40:11 TechPost kernel[0]: Sound assertion in AppleHDAFunctionGroup at line 919 Jan 25 03:40:28 localhost bootlog[0]: BOOT_TIME 1390617628 0 [... rebooting logs, omitted] Jan 25 03:40:41 TechPost.local spindump[497]: Saved diag report for Sleep Wake Failure version ??? to /Library/Logs/DiagnosticReports/Sleep Wake Failure_2014-01-25-034041_TechPost.diag


Now after the diags , you can see on the last line , that the kernal saved the logs to the " /Library/Logs/DiagnosticReports/".The problem you are having in your Mac is similar to this and presuming your error message your Mac can't save the logs file to the directory that it should be saved.To resolve this I suggest cleaning up your Mac using a lot of cleaning tools freely available or google it.

I recommend using https://www.piriform.com/mac/ccleaner . And there is no confirmatory fix and bug update patches still available for this error. Please reponse if my Solutions fix the errors. Thanks